REDCHAIR: CLIENT AGREEMENT, TERMS & PRIVACY

Effective Date: January 2026

Identity: William J Stevens T/A RedChair

Address: 23 Hawthorn Street, Wilmslow, Cheshire, SK9 5EH

Contact: 0800 530 0012 | Bill@redchair.co.uk

1. WELCOME & NATURE OF OUR SERVICE

We are committed to supporting you to find freedom from addiction and to live a rich, meaningful life. To ensure a safe, transparent, and professional relationship, we ask that you read and agree to the following terms.

1.1 Expert by Experience (Non-Medical Statement)

You acknowledge that RedChair provides mentoring, coaching, and intervention services based on “Lived Experience” and the principles of Acceptance and Commitment Therapy (ACT).

• Not a Medical Service: The Consultant is an independent practitioner and “Expert by Experience.” We are not medical doctors, psychiatrists, or clinical psychologists. Our services are not a substitute for professional medical detoxification, psychiatric diagnosis, or emergency medical care.
• Regulatory Status: While we adhere to a strict voluntary Code of Ethics aligned with industry standards, you acknowledge that the Consultant is not currently accredited by the BACP or the Association of Intervention Professionals. You are engaging this service based on the Consultant’s experience and reputation.

1.2 Crisis Protocol

We are not a crisis or emergency service. We provide support during scheduled sessions only.

• Immediate Risk: If you feel you are at immediate risk of harming yourself or others, or if you are in acute withdrawal, you must contact 999 or attend your nearest A&E department immediately.

2. TERMS OF BUSINESS (THE CONTRACT)

2.1 Fees & Payment

• Payment Due: To secure your booking, all fees are payable at the time of booking. We cannot hold session slots without payment.
• Block Bookings: If you purchase a block of sessions (e.g., a 10-session package), these sessions must be used within one calendar year of the purchase date. Any sessions remaining after this period will expire and are non-refundable.

2.2 Cancellation Policy

We respect your time and commitment to recovery, and we ask that you respect our professional boundaries.

• 48-Hour Notice: If you need to cancel or reschedule a standard coaching/mentoring session, we require a minimum of 48 hours’ notice.
• Late Cancellations: Cancellations made with less than 48 hours’ notice are chargeable at the full session rate.
• Interventions: Due to the significant planning and travel logistics involved, Intervention services require 7 days’ notice for cancellation. Deposits paid for Interventions are non-refundable if cancelled within this 7-day window.

2.3 Conduct & Sobriety

• Intoxication: If you attend a coaching session under the influence of alcohol or drugs (unless this is a pre-planned part of an Intervention or Assessment), the Consultant reserves the right to terminate the session immediately to ensure safety. The full fee will still be charged.
• Respect: We operate a zero-tolerance policy regarding aggression, harassment, or violence towards staff.

3. CASE MANAGEMENT & REFERRAL TRANSPARENCY

This section applies if we assist you in finding residential treatment (Rehab).

3.1 The Case Management Role

We act as a “Case Manager” to help you coordinate your care. We recommend treatment centres based strictly on clinical suitability and your personal needs.

3.2 Funding Transparency (The “Trusted Partner” Protocol)

To ensure you receive seamless support after you leave treatment, we have negotiated “Bundled Care” agreements with a network of “Trusted Partner” facilities.

• Partner Facilities: If you choose one of our Trusted Partners, that facility may fund your Aftercare Package with RedChair. This means they pay us to provide your reintegration therapy after you leave rehab. This is not a referral commission; it is payment for the therapeutic work we will do with you.
• Other Facilities: If you choose a facility outside our network, or one that does not fund aftercare, you will be liable to pay RedChair directly for any aftercare services you wish to engage.
• Your Choice: You are always free to choose any facility you wish. We will always disclose if a facility is paying for your aftercare before you make a commitment.

4. PRIVACY NOTICE (GDPR)

4.1 Data We Collect

We collect personal details (contact info) and Special Category Data (health, addiction history, medication, family history). We collect this strictly to provide you with safe and effective support.

4.2 How We Protect It

• Confidentiality: Your sessions are confidential. We do not share your story unless:

1. There is a serious and imminent risk of harm to yourself or others.
2. We are legally compelled by a court of law.

• Supervision: In line with ethical practice, the Consultant engages in peer supervision. Cases may be discussed for professional development, but your identity will remain anonymised.
• Retention: In line with insurance requirements, we retain client records for 7 years after our work concludes, after which they are securely destroyed.

4.3 Your Rights

Under the UK GDPR, you have the right to request access to your notes, request corrections, or withdraw your consent for us to hold your data (though this may mean we can no longer work with you).

5. STATUTORY & LEGAL DISCLOSURES

5.1 Professional Indemnity Insurance

In accordance with the Provision of Services Regulations 2009, our professional indemnity insurance is provided by:

Holistic Insurance Services

(181a Watling St, West, Towcester NN12 6BX).

Territorial Coverage: Worldwide (excluding USA/Canada).

5.2 The “Cooling-Off” Period (Right to Cancel)

Under the Consumer Contracts Regulations 2013, if you book our services online or by phone, you have a 14-day statutory right to cancel this contract and receive a full refund.

• Waiver to Start Immediately: By booking a session to take place within this 14-day period, you expressly request us to begin the service immediately. You acknowledge that if you cancel after the work has begun, you will be liable to pay for the services provided up to that point.

5.3 Complaints

If you are unhappy with our service, please contact us directly so we can resolve it. If we cannot resolve a dispute, you may refer the matter to a certified Alternative Dispute Resolution (ADR) provider (see Trading Standards website for details).

5.4 Jurisdiction & Governing Law 

This agreement is governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts for any disputes arising from this contract, regardless of the client’s location.

6. CLIENT DECLARATION (INTAKE FORM)

(To be completed by the Client before the first session)

[    ] I have read and agree to the Master Services Agreement (Terms of Business).

I understand that fees are payable at booking, block bookings expire after 1 year, and cancellations require 48 hours’ notice.

[    ] I understand the “Expert by Experience” Nature of the Service.

I acknowledge that RedChair is a non-medical mentoring service. I understand this is not a substitute for psychiatric care or medical detoxification.

[    ] Explicit Consent for Health Data (GDPR).

I give my Explicit Consent (under Article 9 of the UK GDPR) for RedChair to process my Special Category Data (including health and addiction history) for the sole purpose of providing me with support and case management.

[    ] Waiver of Cooling-Off Period.

I request that RedChair commences my services immediately. I understand that if my sessions begin within 14 days of booking, I waive my right to a full refund for those completed sessions should I choose to cancel.

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